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Shipping

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1. General Shipping Information

  • We ship worldwide from our location in Johor Bahru, Malaysia.
  • As we are a Malaysia based company, the currency that we use is RM (Ringgit Malaysia) or MYR (Malaysia Ringgit). You may do a currency conversion on xe.com.
  • We currently do not ship to the following restricted countries due to political reasons, warfare and social instability: Nigeria, Sao Tome & Principe, Somalia, St Helena, Western Sahara, St Pierre & Miquelon, Antartica, Bhutan, US Minor Outlying, Falkland, Heard/Mc Donald Island, Niue, Pitcairn, Tokelau, Wallis & Futuna, Ascension Islands, Bouvet Island, South Georgia/Sandwich Island, Svalbard & Jan Mayen, Easter Island.  
  • For orders within the peninsular of Malaysia, please allow 1-3 working days for your order to arrive.
  • For orders to Sabah & Sarawak, please allow 2-4 working days for your order to arrive.
  • For Singapore orders, please allow 3-4 working days for your order to arrive.
  • For international orders shipped to major cities, please allow 4-8 working days for your order to arrive.
  • For non-major cities, remote areas or locations suffering from bad weather conditions additional transit time may be required.
  • Orders within Malaysia are shipped using Poslaju. Click here to track your package online
  • Orders to Singapore are either shipped using Aramex at a special price or can be self-collected.
  • Orders to Brunei are shipped either using Aramex or registered mail.
  • All other international orders are shipped using Aramex. Click here to track your package online.
  • For wholesale orders, shipping cost needs to be recalculated manually as extra discount will be given by our courier Aramex.

2. Free Shipping

  • MoonAbaya offers free shipping within Malaysia (including Sabah and Sarawak) when you order 2pcs.
  • Wholesale and dropship orders are not entitled to free shipping.

3. Shipping Cost Within Malaysia

  • When you purchase only 1 item, you will be charged a small shipping fee based on your location.
  • Peninsular Malaysia: RM7.00.
  • East Malaysia: RM10.00.
  • Poslaju is closed on Fridays and some Saturdays. 

4. Shipping Cost to Singapore

  • MoonAbaya offers free self-collection service for our clients who live in Singapore. Items can be self-collected once a week at Pasir Ris
  • However, we understand that most clients are busy or live at the other end of Singapore. So, you may choose to have your items shipped by Aramex express courier. 
  • Shipping cost using Aramex is very cheap especially when you order 2 or more pieces:

    Shipping Method First Item Each Additional Item Fuel Surcharge Estimate Delivery
    Aramex Express Shipping RM26.90 (SG$10.30) Add RM5/pc (SG$1.90) Already Included 3-4 working days
  • Flat rate express shipping to Singapore is SGD$9.90.

5. Custom, Import Duties & Taxes

Any custom or import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

6. International Shipping Costs

a) Brunei

Shipping Method First Item Each Additional Item Fuel Surcharge Estimate Delivery
International Airmail RM42.90  Add RM3.90/pc Already Included 5-12 working days
Aramex Express Shipping RM97.90  Add RM29/pc Already Included 3-5 working days

b) Other Asian Countries

  • Indonesia, Philippines, Thailand, Vietnam.
Shipping Method 1 Item 2-5 Items 6 Items Onwards Fuel Surcharge Estimate Delivery
Aramex Express Shipping RM52.90  Add RM17/pc  Add RM9/pc Already Included 3-5 working days

c) Australia

Shipping Method First Item Each Additional Item Fuel Surcharge Estimate Delivery
Aramex Express Shipping RM54.90  Add RM17/pc Already Included 3-5 working days

d) USA & Canada

Shipping Method 1 Item 2 Items 3 Items 4 Items 5 Items 6 Items Onwards Fuel Surcharge Estimate Delivery
Aramex Express Shipping RM81 RM118 RM129  RM159  RM213  RM45/pc Already Included 4-7 working days

e) United Kingdom

  • Estimate delivery: 4 -7 working days.
Shipping Method 1 Item 2 Items 3 Items 4 Items 5 Items 6 Items 7 Items 8 Items 9 Items 10 Items 11 Items Onwards Fuel Surcharge
Aramex Express Shipping RM82 RM119  RM130 RM161 RM215 RM246 RM277 RM308 RM316 RM345 RM32/pc Already Included

f) Europe Group A

  • Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Ireland, Italy, Netherland, Northern Ireland, Portugal, Slovenia, Spain.
  • Estimate delivery: 4-7 working days.
Shipping Method 1 Item 2 Items 3 Items 4 Items 5 Items 6 Items to 13 Items 14 Items Onwards Fuel Surcharge
Aramex Express Shipping RM77 RM99 RM122 RM181 RM230 RM36/pc RM31/pc Already Included

g) Europe Group B

  • Denmark, Luxembourg, Poland, Slovakia, Hungary, Lithuania, Sweden, Latvia, Estonia, Romania, Finland.
  • Estimate delivery: 4-7 working days.
Shipping Method 1 Item 2 Items 3 Items 4 Items 5 Items 6 - 7 Items 8 - 10 Items 11 - 14 Items 15 Items Onwards Fuel Surcharge
Aramex Express Shipping RM113 RM138 RM179 RM239 RM266 RM49/pc RM44/pc RM39/pc RM33/pc Already Included

h) Middle East

  • Bahrain, Egypt, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates.
  • Estimate delivery: 4-6 working days.
Shipping Method 1 Item 2 Items 3 Items 4 Items 5 Items 6 - 9 Items 10 Items Onwards Fuel Surcharge
Aramex Express Shipping RM125 RM137 RM167 RM213 RM260 RM44/pc RM35/pc Already Included

i) All Other Countries

For all other countries not listed above, please contact us for further information.

7. Tracking